Refund
Policy

This Refund Policy applies to all services offered by Brandvanta Dynamics, including but not limited to brand strategy, visual identity, logo design, rebranding, consulting, creative direction, and related custom work.

Brandvanta Dynamics provides customized professional services rather than standardized physical goods. Because our work involves reserved calendar time, creative labor, strategy, research, drafting, communication, and concept development, completed or partially completed services are generally non-refundable.

3.1 Deposits

Deposits secure scheduling, project allocation, and production capacity. Unless otherwise stated in writing, deposits are non-refundable once a project slot has been reserved.

3.2 Upfront Payments

For projects billed 100% upfront, the paid amount may become partially or fully non-refundable once onboarding, discovery, strategic analysis, concept work, production, revisions, or delivery preparation has started.

4.1 Before Work Begins

If a project is cancelled before any work has started and before scheduling resources have been meaningfully committed, Brandvanta Dynamics may, at its sole discretion, issue a partial refund minus administrative, processing, and reservation costs.

4.2 After Work Begins

If a project is cancelled after work has begun, any refund will be limited to the unused portion of fees, if any, after deducting time spent, work completed, allocated resources, meetings, project management, research, strategy, revisions, and incurred expenses.

Refunds are considered only in limited circumstances and are not guaranteed. Eligibility may depend on:

• Whether work has started.
• How much of the project scope has already been completed.
• Whether meetings, strategy sessions, research, concepts, or revisions have already been delivered.
• Whether third-party expenses or platform fees have already been incurred.
• Whether the cancellation is requested by the Client or caused by a material failure by Brandvanta Dynamics.

Milestone payments correspond to work stages, reserved production windows, and project progression. Once a milestone phase has started or the associated work has been delivered, that milestone payment is non-refundable.

Failure by the Client to continue the project does not automatically create a refund right for prior completed milestones.

Once deliverables, strategy directions, concept routes, or finalized assets have been approved by the Client or delivered in accordance with the agreed scope, those portions of the project are non-refundable.

Dissatisfaction based on preference, internal change of direction, delayed stakeholder feedback, or a revised business decision does not automatically qualify for a refund.

If a project is paused or abandoned by the Client, previously paid amounts remain non-refundable for work already performed, time already reserved, and administrative or production efforts already committed.

Projects inactive for extended periods may be closed or treated as abandoned in accordance with the project agreement or Terms of Service.

Payments made toward third-party tools, fonts, stock assets, platform subscriptions, software, hosting, printing, contractors, travel, or other approved external costs are non-refundable once incurred.

Clients agree to contact Brandvanta Dynamics first to resolve any billing concern before initiating a chargeback or payment dispute. Initiating a chargeback for custom services already rendered, partially rendered, or contractually reserved may be treated as a breach of the agreement.

In rare situations, Brandvanta Dynamics may choose to issue a partial refund, service credit, or alternative resolution where doing so is commercially reasonable. Any such decision is made on a case-by-case basis and does not establish an ongoing obligation or precedent for future refunds.

For refund requests, billing questions, or payment-related issues, please contact Brandvanta Dynamics using the information below.